ASEC Confidential Companion Platform

Refund Policy & Disclaimer Statement

ASEC provides creators with a self-managed space and technical support system. Users may freely browse public profiles and submit reservation requests.
The platform does not participate in actual arrangements, does not guarantee fulfillment, and does not involve itself in any physical interactions between users and creators.

To avoid disputes and confusion, the following outlines the platform’s refund policy and disclaimer stance.

I. Platform Positioning and Disclaimer of Liability

1. ASEC is an online technical platform offering account management, profile display, and booking functions for creators.

2. Users can browse creator profiles and submit booking requests independently.

3. All terms, content, pricing, and response timing are determined and handled solely by the creators.

4. The platform does not intervene, matchmake, arrange, guarantee, or bear any responsibility for service fulfillment.

II. Refund Eligibility (Exceptional Cases Only)

Users may submit a refund assistance request within 12 hours of order placement only if the following clear and verifiable situations occur:

• The creator did not respond, did not accept, and there is no interaction record (e.g., no action taken or booking confirmed).

• The creator actively canceled the request with no reservation or response record.

• A payment processing error occurred, resulting in a failed transaction despite funds being deducted (must attach payment proof).

• The creator’s account is suspected of impersonation or unauthorized use, with clear supporting evidence.

⚠️ The platform only forwards the refund request to the creator. Whether or not a refund is approved is at the sole discretion of the creator.

III. Non-Refundable Situations

Due to ASEC being an open information platform where creators manage their own bookings, refunds will not be accepted for the following reasons:

1. The creator has read the order but has not responded within 12 hours.

2. The user is subjectively dissatisfied with the creator’s response speed, tone, or style.

3. A booking was accepted but not scheduled within the user’s expected timeframe.

4. The user regrets, accidentally ordered, selected the wrong profile, missed the appointment, or changed plans.

5. Refund requests based on price dissatisfaction, response delay, or expectation mismatch that are not based on factual issues.

IV. Refund Process

• Users must submit a request within 12 hours of order, including the order ID and screen evidence.

• The platform only provides technical assistance and does not review whether the refund meets conditions.

• The platform will notify the creator to confirm refund willingness. The creator decides whether to accept the request.

• If the creator agrees, the payment will be refunded through the original payment method (processing time depends on the payment provider).

V. Platform Rights and Abnormal Use Handling

1. The platform does not guarantee service content, does not assume task obligations, and is not obligated to monitor creator behavior.

2. If users are found to be placing malicious orders, abusing the refund system, or deliberately disturbing creators, the platform may permanently disable the account.

3. If a creator repeatedly ignores bookings or causes frequent disputes, the platform may limit visibility, disable features, or delist the account.

4. In cases of fraud, impersonation, or other illegal activity, the platform will retain records and cooperate with authorities for legal handling.

VI. Final Statement

1. The platform reserves the right to suspend or restrict accounts abusing the refund system or exhibiting abnormal usage.

2. This policy serves only as a general explanation for exception-based refund applications and is not a guarantee of refund issuance.

3. In case of changes to law or third-party payment policies, the platform reserves the right to amend and interpret this policy.

4. This refund policy is a user-facing explanation for requesting exceptional refunds and does not serve as a refund guarantee mechanism.

5. The platform acts solely as a neutral third-party technical provider. All interactions are independently conducted between users and creators. Please review carefully before placing an order.

📩 If you have further questions, please contact us via the platform’s customer support page.