FAQ - Frequently Asked Questions

You can download via the following methods according to your device system:iOS users: Go to the App Store and search for 'ASEC'Android users: Go to Google Play and search for 'ASEC'You can also click the download button on this page or scan the QR Code for quick installation---You can download the app based on your device system using the following methods: iOS users: Go to the App Store and search for “ASEC” Android users: Go to Google Play and search for “ASEC” You can also click the download button on this page or scan the QR code for quick installation.

ASEC APP currently supports the following platforms:✅ iOS version 13 and above (iPhone)✅ Android version 8.0 and above (supports most mainstream phones)⚠️ Desktop or iPad-specific interfaces are not yet available; please use the app primarily on your phone.---The ASEC app currently supports the following platforms: ✅ iOS 13 or later (iPhone) ✅ Android 8.0 or later (compatible with most mainstream devices) ⚠️ A desktop version or dedicated iPad interface is not yet available. Please use a mobile device for optimal experience.

If you encounter the following issues during installation:Displaying "Unable to install" or "Unable to open"Cannot find the APPQR Code not respondingPlease handle it in the following ways:Confirm that your device system version meets the supported standards (iOS13+ / Android8+)Try downloading again after restarting the deviceUse a browser to open the download link (avoid using LINE or Facebook's internal browsers)If you still have questions, please contact us via official LINE or customer service email---If you encounter any of the following issues during installation: “Unable to Install” or “Unable to Open” appearsApp cannot be foundQR code does not respondPlease try the following steps: Make sure your device meets the system requirements (iOS 13+ / Android 8+)Restart your device and try downloading againOpen the download link using a regular browser (avoid in-app browsers from LINE or Facebook)If the issue persists, please contact us via our official LINE or customer service email.

Registration can be completed in just three steps:Open the ASEC APPEnter your phone number or email addressSet a password and complete simple verification⚠️ This platform operates under a real-name verification system. Creators must upload identity documents and authentic photos, and pass manual review.---Register in just three simple steps: Open the ASEC appEnter your phone number or email addressSet a password and complete basic verification⚠️ This platform uses a real-name verification system. Creators are required to upload identification documents and a real photo, and must pass manual review.

Please select 'Forgot Password' on the login screen:Enter your registered mobile number or email addressEnter the verification code to reset your passwordIf you cannot receive the verification code, please contact customer service for assistance.---On the login screen, tap “Forgot Password”:Enter your registered phone number or emailAfter receiving the verification code, you can reset your passwordIf you do not receive the code, please contact customer support for assistance.

Yes. ASEC supports the following third-party quick login methods:✅ Google Account✅ Apple ID (iOS devices only)✅ Facebook AccountYou can also choose to register and log in using 'Phone Number' or 'Email', allowing you to freely select your login method based on your needs.---Yes. ASEC supports the following third-party quick login options: ✅ Google account ✅ Apple ID (iOS devices only) ✅ Facebook account You can also choose to sign up or log in using your phone number or email, allowing you to select the method that best suits your needs.