FAQ - Frequently Asked Questions

您可依照您的裝置系統，透過以下方式下載：

• iOS 用戶：前往 App Store，搜尋「ASEC」

• Android 用戶：前往 Google Play，搜尋「ASEC」

• 也可直接點擊本頁的下載按鈕，或掃描 QR Code 快速安裝

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You can download the app based on your device system using the following methods: iOS users: Go to the App Store and search for “ASEC” Android users: Go to Google Play and search for “ASEC” You can also click the download button on this page or scan the QR code for quick installation.

ASEC APP 目前支援以下平台：

• ✅ iOS 13 以上版本（iPhone）

• ✅ Android 8.0 以上版本（多數主流手機均支援）

⚠️ 尚未提供桌面版或 iPad 專用介面，請以手機操作為主。

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The ASEC app currently supports the following platforms:

✅ iOS 13 or later (iPhone)

✅ Android 8.0 or later (compatible with most mainstream devices)

⚠️ A desktop version or dedicated iPad interface is not yet available. Please use a mobile device for optimal experience.

如您在安裝過程中遇到以下問題：

• 顯示「無法安裝」或「無法開啟」

• 無法找到 APP

• 掃 QR Code 無反應

請依照以下方式處理：

1. 確認裝置系統版本已達支援標準（iOS13+ / Android8+）

2. 嘗試重新開機後再次下載

3. 改用瀏覽器開啟下載連結（避免來自 LINE 或 Facebook 內部瀏覽器）

4. 如仍有疑問，請透過官方 LINE 或客服信箱聯繫我們

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If you encounter any of the following issues during installation:

• “Unable to Install” or “Unable to Open” appears

• App cannot be found

• QR code does not respond

Please try the following steps:

• Make sure your device meets the system requirements (iOS 13+ / Android 8+)

• Restart your device and try downloading again

• Open the download link using a regular browser (avoid in-app browsers from LINE or Facebook)

If the issue persists, please contact us via our official LINE or customer service email.

只需三步驟即可完成註冊：

1. 開啟 ASEC APP

2. 輸入手機號碼或電子郵件

3. 設定密碼並完成簡易驗證

⚠️ 本平台採實名制驗證機制，創作者需上傳身分資料與真實照片，並通過人工審核。

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Register in just three simple steps:

1. Open the ASEC app

2. Enter your phone number or email address

3. Set a password and complete basic verification

⚠️ This platform uses a real-name verification system. Creators are required to upload identification documents and a real photo, and must pass manual review.

請於登入畫面點選「忘記密碼」：

1. 輸入您註冊的手機或信箱

2. 取得驗證碼後即可重設密碼

如無法接收驗證碼，請聯繫客服處理。

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On the login screen, tap “Forgot Password”:

• Enter your registered phone number or email

• After receiving the verification code, you can reset your password

• If you do not receive the code, please contact customer support for assistance.

可以。ASEC 支援以下第三方快速登入方式：

• ✅ Google 帳號

• ✅ Apple ID（僅限 iOS 裝置）

• ✅ Facebook 帳號

也可選擇使用「手機號碼」或「Email」註冊登入，方便您依需求自由選擇登入方式。

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Yes. ASEC supports the following third-party quick login options: ✅ Google account ✅ Apple ID (iOS devices only) ✅ Facebook account You can also choose to sign up or log in using your phone number or email, allowing you to select the method that best suits your needs.