FAQ - คำถามที่พบบ่อย (Frequently Asked Questions)

您可依照您的裝置系統，透過以下方式下載： iOS 用戶：前往 App Store，搜尋「ASEC」 Android 用戶：前往 Google Play，搜尋「ASEC」 也可直接點擊本頁的下載按鈕，或掃描 QR Code 快速安裝 --- You can download the app based on your device system using the following methods: iOS users: Go to the App Store and search for “ASEC” Android users: Go to Google Play and search for “ASEC” You can also click the download button on this page or scan the QR code for quick installation.

ASEC APP 目前支援以下平台： ✅ iOS 13 以上版本（iPhone） ✅ Android 8.0 以上版本（多數主流手機均支援） ⚠️ 尚未提供桌面版或 iPad 專用介面，請以手機操作為主。 --- The ASEC app currently supports the following platforms: ✅ iOS 13 or later (iPhone) ✅ Android 8.0 or later (compatible with most mainstream devices) ⚠️ A desktop version or dedicated iPad interface is not yet available. Please use a mobile device for optimal experience.

如您在安裝過程中遇到以下問題： 顯示「無法安裝」或「無法開啟」 無法找到 APP 掃 QR Code 無反應 請依照以下方式處理： 確認裝置系統版本已達支援標準（iOS13+ / Android8+） 嘗試重新開機後再次下載 改用瀏覽器開啟下載連結（避免來自 LINE 或 Facebook 內部瀏覽器） 如仍有疑問，請透過官方 LINE 或客服信箱聯繫我們 --- If you encounter any of the following issues during installation: “Unable to Install” or “Unable to Open” appears App cannot be found QR code does not respond Please try the following steps: Make sure your device meets the system requirements (iOS 13+ / Android 8+) Restart your device and try downloading again Open the download link using a regular browser (avoid in-app browsers from LINE or Facebook) If the issue persists, please contact us via our official LINE or customer service email.

只需三步驟即可完成註冊： 開啟 ASEC APP 輸入手機號碼或電子郵件 設定密碼並完成簡易驗證 ⚠️ 本平台採實名制驗證機制，創作者需上傳身分資料與真實照片，並通過人工審核。 --- Register in just three simple steps: Open the ASEC app Enter your phone number or email address Set a password and complete basic verification ⚠️ This platform uses a real-name verification system. Creators are required to upload identification documents and a real photo, and must pass manual review.

請於登入畫面點選「忘記密碼」： 輸入您註冊的手機或信箱 取得驗證碼後即可重設密碼 如無法接收驗證碼，請聯繫客服處理。 --- On the login screen, tap “Forgot Password”: Enter your registered phone number or email After receiving the verification code, you can reset your password If you do not receive the code, please contact customer support for assistance.

可以。ASEC 支援以下第三方快速登入方式： ✅ Google 帳號 ✅ Apple ID（僅限 iOS 裝置） ✅ Facebook 帳號 也可選擇使用「手機號碼」或「Email」註冊登入，方便您依需求自由選擇登入方式。 --- Yes. ASEC supports the following third-party quick login options: ✅ Google account ✅ Apple ID (iOS devices only) ✅ Facebook account You can also choose to sign up or log in using your phone number or email, allowing you to select the method that best suits your needs.